support.com Review : How Does support.com Compare?
| Comparisons of Top Tech Support Services | |||
Read Our Detailed Product Reviews Below |
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Unlimited Support |
Yes |
Yes |
No |
Support for PC Peripherals |
No |
Yes |
Yes |
Operating Systems Supported |
All Windows OS, Mac, Linux |
Windows XP, Windows Vista |
All Windows OS |
Number of PC's covered by a regular subscription |
Unlimited |
1 - Unlimited |
N/A |
Free Phone Customer Support |
No |
Yes |
Yes |
Text, Chat and E-mail Support |
Yes |
Yes |
Yes |
Verification of Agent's Technical Knowledge |
N/A |
1-2 years experience, technical test and phone interviews |
Phone Interview, Serviceability Test, Online Training |
Free Trial |
Yes |
Yes |
No |
Money Back Guarantee |
No |
Yes |
Yes |
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Product Overview
Support.com offers online support for all kinds of technical problems involving personal computers and other electronic devices such as printers, network devices, digital cameras, MP3 players, and other computer peripherals. Common troubleshooting concerns faced by Solutions Engineers of Support.com include removing viruses and spyware, getting rid of operating system bugs, setting up home networks, tuning up your system, and others.
What You Get
A subscription at Support.com provides free and instant access to the technical support offered by their expert Solutions Engineers. It also includes support for problems involving other computer peripherals such as network devices, printers, and cameras. Support.com also offers one-time services for users who are quite familiar with how their computers work but have difficulty dealing with certain stubborn issues. To access Support.com, you have to call 1-800-PC-Support where one of their Solutions Engineers will guide you through the download and installation of their patented remote control software. Once this software is installed, you can sit back and watch as the Solutions Engineer takes a look into your system, diagnoses the problem, and fixes it from his/her own computer.
Company Behind It
Support.com was established by SupportSoft, Inc., a publicly traded company since 1997. SupportSoft’s services are availed of by Fortune 100 companies with a need for diagnostic, setup, and software repair services. SupportSoft is also responsible for the remote control software used by Support.com Solutions Engineers in accessing their client’s computers for troubleshooting and repair.
Cost
Support.com offers three plans that you can choose from and you can avail of these plans either annually or monthly. The Personal Plan, which provides free access to Support.com’s Solutions Engineers at all times, costs $19.99 for a one-month subscription and $199.99 a one-year subscription. The Family Plan, which covers up to three PCs, costs $29.99 and $299.99 for a monthly and yearly subscription respectively. The Home Business Plan costs $49.99 for a one-month access to Support.com’s technical support and $499.99 for a year’s access.
Support.com also offers one-time fixes if you prefer not to avail of their subscription offers. These fixes can cost as low as $49.99 for the simple installation and setup of peripheral devices to $129.99 for finding out what the problem is and fixing it on the spot. Support.com also charges $99.99 for setting up and configuring your home network.
Guarantee
Support.com offers a money-back guarantee for all services that you are not satisfied with. If, for instance, you are not happy with the repairs executed by their Solutions Engineer, you can contact them within five days of the repair and demand for a refund. Support.com will give you your money back, no questions asked.
What I Like About Support.com
Support.com uses 100%-safe remote control software to access your computer system. This software was credited by Security Innovations so you don’t have to worry about hacking, malware, or other security threats to your computer. It also allows you to sit back and watch as the Solutions Engineer navigates your computer. You can always cut his access to your computer anytime you feel like he/she is not doing the right thing. Also, Support.com’s Solutions Engineers have a wide variety of expertise so you can find solution to just about any problem you have with your PC, such as those regarding applications, network and connectivity, operating system, system performance, security, and peripherals such as printers, MP3 players, and cameras.
What I Don’t Like About It
Support.com offers support only to Windows XP and Windows Vista users. Currently, they have no services for clients who use Apple Macintosh, Linux, or UNIX operating systems. Also, their Solutions Engineers are only available at 8 AM to 2 PM (Eastern Standard Time), so their services are not really available round-the-clock. However, considering most other support services are available only during the day, you can more easily and more quickly access Support.com services than others.
Do I Recommend It?
Yes, but only if you are a Windows XP or Windows Vista user. You can start with their one-month personal subscription since this is the most affordable plan they offer. You can upgrade to yearly subscriptions if you decide you like their service, or you can always have your money back if you don’t.